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Esphere Hilfe-Center

  • Where can I find the current offers?
    The market for used network equipment, such as switches and routers, is subject to many influencing factors that can lead to rapid price changes. Current prices for our products in this area can be found on our eBay page at stores.ebay.de/Esphere-Network-GmbH or directly in our Online shop: esnetwork.de/shop If you cannot find the device you are looking for on these pages, please do not hesitate to contact us send a direct request. Our network of partners and suppliers extends across almost all continents - and questions don't cost anything. :)
  • How quickly do you deliver the order?
    The delivery time will be agreed with you individually when you order. It depends on when the goods leave our warehouse and the country of destination. In Germany the delivery time is usually around 3-5 days, in EU countries around 5-10 days. We also offer the option of express delivery for the ordered devices directly to your warehouse, where we work with renowned courier services.
  • Can I purchase a new device from your company and trade in an old one?
    If you have unused network or computer equipment, you have the option of using it as partial payment for new equipment you purchase from us. The eligibility depends on the potential further use of your old devices. To receive a free valuation of your devices, please send an inquiry to our team.
  • How is it possible to purchase the device in installments?
    After reviewing your financial situation, we can offer you interest-free installments. This option is available for a period of up to 6 months.
  • How is it possible to lease the device?
    Esphere Network works with various leasing companies and banks to offer you customized leasing programs. Leasing network components offers a flexible solution to equip your company or business with modern technology, expand your infrastructure and at the same time minimize one-off costs.
  • Can I trade in my old devices and receive compensation for them?
    Yes, we offer the opportunity to purchase your used devices at attractive conditions and pay you the amount in cash. To receive an assessment of your network devices, please contact our team.
  • Need help setting up the device?
    Yes, we offer a comprehensive maintenance service for our devices. This includes not only detailed diagnostics, but also support with setup and the provision of further technical advice.
  • How does the simplified return process work?
    As a regular customer with an NBD guarantee, you benefit from our fast exchange service. We will send you a replacement device on the same day. This is delivered via express shipping so you will receive it the next day. Our simplified returns service is available within 5 working days of requesting a returns number.
  • 1. Name and contact details of the data controller
    This data protection information applies to data processing by: Esphere Network GmbH represented by Aram Khachatryan Wolfener Straße 32-34, 12681 Berlin, GSG-HOF, HAUS C Tel: +493028861182 Fax: +493028866028 Email: we@esnetwork.de Registration court: Charlottenburg District Court Register number: HRB 133040B VAT ID: DE 276014402
  • 2. Collection and storage of personal data as well as the type and purpose of their use
    a) When visiting the website When you access our website http://esnetwork.de, the browser used on your device automatically provides information sent to our website server. This information is temporarily stored in a so-called log file. The following information is recorded without your intervention and stored until it is automatically deleted: IP address of the requesting computer, Date and time of access, Name and URL of the retrieved file, Website from which access is made (referrer URL), browser used and, if applicable, the operating system of your computer as well as the name of your access provider. The data mentioned will be processed by us for the following purposes: Ensuring a smooth connection to the website, Ensuring comfortable use of our website, Evaluation of system security and stability as well for further administrative purposes. The legal basis for data processing is Article 6 Paragraph 1 Sentence 1 Letter f GDPR. Our legitimate interest follows from the data collection purposes listed above. Under no circumstances will we use the data collected for the purpose of drawing conclusions about you as a person. In addition, we use cookies and analysis services when you visit our website. Further explanations can be found in sections 4 and 5 of this data protection declaration. b) When using the contact form, the New Customer Form, the RMA Form, the Switch Request Form, the Router Request Form, New Vendor Form, Sell to us Form, RMA Form and the route planner If you have any questions, we offer you the opportunity to contact us using a contact form provided on the website. It is necessary to provide a valid email address and telephone number so that we know who the request came from and in order to be able to answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect when using the contact form will be automatically deleted after the request you have submitted is processed. We also offer the option of contacting you using the New Customer Form, RMA Form, Switch Request Form and Router Request Form forms. When using the New Customer Form form, it is necessary to provide a name, an address, a telephone number, an email address and a website so that we know who the request came from and in order to be able to answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect for using the form will be automatically deleted after the request you have made is processed. When using the RMA Request Form form, it is necessary to provide a name, a contact person, a telephone number and a fax number so that we know who the request came from and in order to be able to answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect for using the form will be automatically deleted after the request you have made is processed. When using the Switch Configurations Request Form form, you must specify a name, a telephone number, a preferred messenger, an account or messenger UID, a switch model, a host name, an NTP server, a time zone, a domain, a DNS server necessary so that we know who the request comes from and in order to be able to answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect for using the form will be automatically deleted after the request you have made is processed. When using the Router Configurations Request Form, it is necessary to provide a name, an email address, a preferred messenger, an account or messenger UID, a router model, a host name, a time zone, a domain, a DNS server so that we know who the request came from and so that we can answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect for using the form will be automatically deleted after the request you have made is processed. When using the New Vendor Form, it is necessary to provide a name, an address, a telephone number and an email address so that we know who the request comes from and in order to be able to answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect for using the form will be automatically deleted after the request you have made is processed. When using the Sell to us form, it is necessary to provide a first and last name, the company name, an address, a telephone number, an email address and what is to be sold, so that we know who it is from The request comes from and in order to be able to answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect for using the form will be automatically deleted after the request you have made is processed. When using the RMA Request Form, it is necessary to provide a company name, contact person (name), a telephone number, a fax number and an email address so that we know who the request came from and in order to be able to answer it. Further information can be provided voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntarily given consent. The personal data we collect for using the form will be automatically deleted after the request you have made is processed. If you would like to use our route planner, for example to plan your way to us, you must enter your starting point and destination. This data is processed by the Google Maps map service from Google Inc. By using Google Maps, information about your use (in particular the IP address of your computer) can be transmitted to a Google Inc. server in the USA and stored there. The processing of personal data using technically necessary cookies and your IP address is based on the legal basis of Article 6 Paragraph 1 Sentence 1 Letter f GDPR. We have no influence on the further processing of data by Google Inc. Please also read the terms of use in the Google Maps map if you would like to use the service. If you do not agree to the data processing by Google Inc., please refrain from using the map or deactivate the JavaScript function in your browser to only receive a limited view. If you have any questions, we offer you the opportunity to contact us via our email address. The data processing takes place upon your request and registration and is necessary in accordance with Art. 6 Paragraph 1 Sentence 1 Letter b GDPR for the stated purposes for the appropriate processing of the order and for the mutual fulfillment of obligations from the contract. The personal data we collect for the commission will be stored until the end of the statutory retention period (10 years after the end of the calendar year in which the contract was terminated) and then deleted, unless we do so in accordance with Article 6 Para 1 S. 1 lit . a GDPR have consented.
  • 3. Sharing of data
    Your personal data will not be transferred to third parties for purposes other than those listed below. We will only share your personal information with third parties if: You have given your express consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, the disclosure in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data, in the event that there is a legal obligation for the transfer in accordance with Article 6 Paragraph 1 Sentence 1 Letter c GDPR, as well as this is legally permissible and is necessary for the processing of contractual relationships with you in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR.
  • 4. Cookies
    We use cookies on our site. These are small files that your browser creates automatically and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not cause any damage to your device and do not contain any viruses, Trojans or other malware. The cookie stores information that arises in connection with the specific end device used. However, this does not mean that we receive direct knowledge of your identity. The use of cookies serves, on the one hand, to make the use of our offer more pleasant for you. We use so-called session cookies to recognize that you have already visited individual pages on our website. These will be automatically deleted after you leave our site. In addition, to optimize user-friendliness, we also use temporary cookies, which are stored on your device for a specific period of time. If you visit our site again to use our services, it will automatically be recognized that you have already been with us and what entries and settings you have made so that you do not have to enter them again. On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offering for you (see section 5). These cookies enable us to automatically recognize that you have already been with us when you visit our site again. These cookies are automatically deleted after a defined period of time. The data processed by cookies is necessary for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or that a message always appears before a new cookie is created. However, completely deactivating cookies may mean that you cannot use all functions of our website.
  • 5. Analysis tools and payment method PayPal
    The tracking measures listed below and used by us are carried out on the basis of Article 6 Paragraph 1 Sentence 1 Letter f GDPR. With the tracking measures we use, we want to ensure a needs-based design and the ongoing optimization of our website. On the other hand, we use tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offering for you. These interests are to be viewed as legitimate within the meaning of the aforementioned provision. The respective data processing purposes and data categories can be found in the corresponding tracking tools. a) Google Analytics For the purpose of needs-based design and continuous optimization of our pages, we use Google Analytics, a web analysis service from Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter referred to as “Google”). In this context, pseudonymized usage profiles are created and cookies (see section 4) are used. The information generated by the cookie about your use of this website such as Browser type/version, operating system used, Referrer URL (the previously visited page), Host name of the accessing computer (IP address), Time of server request, are transferred to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and the needs-based design of these websites. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of you. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that assignment is not possible (IP masking). You can prevent the installation of cookies by setting the browser software accordingly; However, we would like to point out that in this case not all functions of this website may be able to be used to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de). As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent data collection by Google Analytics by clicking on this link. An opt-out cookie will be set to prevent future collection of your data when you visit this website. The opt-out cookie only applies in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you will have to set the opt-out cookie again. You can find further information about data protection in connection with Google Analytics in the Google Analytics help (https://support.google.com/analytics/answer/6004245?hl=de). b) Data protection regulations for PayPal as a payment method The person responsible for processing has integrated PayPal components on this website. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal also offers the option of processing virtual payments via credit cards if a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there is no traditional account number. PayPal makes it possible to initiate online payments to third parties or to receive payments. PayPal also assumes trustee functions and offers buyer protection services. The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. If the person concerned selects “PayPal” as the payment option during the ordering process in our online shop. the data of the person concerned is automatically transmitted to PayPal. By selecting this payment option, the data subject consents to the transmission of personal data required for payment processing. The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number or other data that is necessary for payment processing. In order to process the purchase contract, personal data that is related to the respective order is also necessary. The purpose of transmitting the data is to process payments and prevent fraud. The person responsible for processing will transmit personal data to PayPal in particular if there is a legitimate interest in the transmission. The personal data exchanged between PayPal and the person responsible for processing may be transmitted by PayPal to credit reporting agencies. The purpose of this transmission is to check identity and creditworthiness. PayPal may pass on the personal data to affiliated companies and service providers or subcontractors to the extent that this is necessary to fulfill the contractual obligations or the data is to be processed on behalf of. The data subject has the option to revoke their consent to the handling of personal data at any time from PayPal. A revocation does not affect personal data that must be processed, used or transmitted for (contractual) payment processing. Paypal's applicable data protection regulations can be found at https://www.paypal.com/at/cshelp/article/how-treated-paypal-personal-related-data-help343 can be accessed.
  • 6. Social media plug-ins and Jivochat
    We use social plugins from the social network Facebook on our website based on Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR in order to make our company better known. The underlying advertising purpose is to be viewed as a legitimate interest within the meaning of the GDPR. The responsibility for data protection-compliant operation must be ensured by the respective provider. We integrate these plug-ins using the so-called two-click method in order to provide visitors to our website with the best possible protection. a) Facebook Our website uses social media plugins from Facebook to make their use more personal. For this we use the “LIKE” or “SHARE” button. This is an offer from Facebook. If you access a page on our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the website by it. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page on our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook account. When you interact with the plugins, for example the "LIKE" or press the “SHARE” button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be published on Facebook and shown to your Facebook friends. Facebook can use this information for the purposes of advertising, market research and needs-based design of the Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. B. to evaluate your use of our website with regard to the advertisements shown to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services related to the use of Facebook. If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website. The purpose and scope of data collection and the further processing and use of the data by Facebook as well as your related rights and setting options to protect your privacy can be found in the data protection information (https://www.facebook.com/about/privacy/) from Facebook. b) Jivochat In our live chat you have the opportunity to get in touch with our employees directly in the form of a real-time chat. In order to use the chat, no personal information is required. Your IP address will be anonymized in accordance with legal regulations. The chat history is saved and evaluated anonymously. In order to enable you to have real-time chat on the website, "cookies", i.e. H. Text files stored on your computer. However, no data is aggregated to identify the user. For live chat we use an external system from JivoSite, Inc., 525 W. Remington Drive, Sunnyvale, CA 94087, USA. The connection between your browser and JivoSite, Inc. servers is encrypted. Please note JivoSite's data protection information: https://www.jivochat.com/privacy To avoid the storage of jivochat cookies, you can set your internet browser so that no more cookies can be stored on your computer in the future or cookies that have already been stored are deleted. However, switching off all cookies may mean that some functions on our website can no longer be carried out. You can object to the collection and storage of data for the purpose of creating a pseudonymized user profile at any time with future effect by sending us your objection informally by email to info@esnetwork.de .
  • 7. Rights of those affected
    You have the right: In accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can obtain information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a Right to complain, the origin of your data, if it was not collected by us, as well as the existence of automated decision-making including profiling and, if necessary, meaningful information about its details; In accordance with Art. 16 GDPR, to immediately request the correction of incorrect or complete personal data stored by us; In accordance with Art. 17 GDPR, to request the deletion of your personal data stored by us, unless the processing is carried out to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defense of legal claims is necessary; In accordance with Art. 18 GDPR, to request the restriction of the processing of your personal data if you dispute the accuracy of the data, the processing is unlawful but you refuse its deletion and we no longer need the data but you want to use it need to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR; In accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible; In accordance with Art. 7 Para. 3 GDPR, you can revoke your consent to us at any time. This means that we are no longer allowed to continue the data processing based on this consent in the future To complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority at your usual place of residence or place of work or at our place of business.
  • 8. Right to object
    If your personal data is processed on the basis of legitimate interests in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR, you have the right to object to the processing of your personal data in accordance with Article 21 GDPR, if necessary There are reasons that arise from your particular situation or that the objection is directed against direct advertising. In the latter case, you have a general right to object, which we will implement without specifying a special situation. If you would like to exercise your right of withdrawal or objection, simply send an email to info@esnetwork.de
  • 9. Data Security
    When visiting our website, we use the common SSL procedure (Secure Socket Layer) in conjunction with the highest level of encryption supported by your browser. This is usually 256 bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the bottom status bar of your browser. We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
  • 10. Currentness and changes to this data protection declaration
    This data protection declaration is currently valid and is dated December 2020. Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website http://esnetwork.de.
  • §1 Scope
    (1) The following general terms and conditions apply to all contracts that you conclude with us (Esphere Network GmbH) as a provider. Unless otherwise agreed, the inclusion of any terms and conditions you may have used is objected to. ​ (2) A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity (§ 13 BGB). An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
  • §2 Conclusion of a contract, storage of the contract text
    (1) The following regulations regarding the conclusion of the contract apply to orders via our internet shop https://www.esnetwork.de/ . ​ (2) If the contract is concluded, the contract comes with Esphere Network GmbHRobert FoxWolfener Straße 32-3412681 Berlin conditions. ​ (3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract. ​ (4) Acceptance of our offer takes place exclusively individually in writing in text form by sending an order confirmation attached to an email as a PDF file, by post or fax or by sending the ordered goods within 5 working days. After this period has expired without result, unless otherwise agreed, the offer is considered rejected. ​ (5) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop. The order is placed in the following steps: ​ Selection of the desired goods Confirm by clicking the “Order” button. Checking the information in the shopping cart Press the “Checkout” button. Log in to the online shop after registering and entering your login details (email address and password). Re-checking or correcting the respective data entered. Binding submission of the order by clicking on the “order for a fee” or “buy” button. (6) Before the order is bindingly sent, the consumer can return to the website on which the customer's information is recorded by pressing the "Back" button in the Internet browser he is using after checking his details and correct input errors or cancel the ordering process by closing the internet browser. We confirm receipt of the order immediately by an automatically generated email (confirmation of receipt). However, this does not constitute an acceptance of the offer and therefore a conclusion of the purchase contract. Acceptance of the offer is only made individually in writing in text form by sending an order confirmation attached to an email as a PDF file, by post or fax or by sending the order Goods delivered within 5 working days. ​ (7) Storage of the contract text for orders via our online shop: We save the contract text and send you the order data and our general terms and conditions by email. You can view the terms and conditions at any time at https://esnetwork.de/agb. You can view your past orders in our customer area under My Account --> View my orders.
  • §3 Prices, shipping costs, payment, due date
    (1) The prices stated include statutory sales tax and other price components. In addition, there are any shipping costs, transport insurance costs, customs duties and other charges. (2) The consumer has the option of paying in advance, PayPal, credit card (Visa, Mastercard, American Express). (3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract, unless otherwise agreed.
  • §4 Delivery
    (1) Goods are delivered by a freight forwarder or courier service of our choice to the delivery address specified by the customer, unless otherwise agreed. ​ (2) The risk of accidental loss and accidental deterioration of the item sold, even in the case of a mail order purchase, only passes to the buyer when the item is handed over to the buyer.
  • §5 Retention of title
    We reserve ownership of the goods until the purchase price has been paid in full. ************************************************ ****************************************
  • §6 Right of withdrawal of the customer as a consumer:
    Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or independent professional activity: Cancellation policy Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must contact us ESphere Network GmbH Robert Fuchs Wolfener Straße 32-34, 12681 Berlin, GSG-HOF, HOUSE C Email we@esnetwork.de Fax 030/28866028 Inform us about your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory. Consequences of revocation If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs arising from you choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. We bear the costs of returning the goods End of cancellation policy ************************************************ ****************************
  • §7 Cancellation form
    Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) To: ESphere Network GmbH Robert Fuchs Wolfener Straße 32-34 12681 Berlin Email we@esnetwork.de I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) _____________________________________________________ Ordered on (*)/received on (*) __________________ Name of consumer(s) _____________________________________________________ Address of the consumer(s) _____________________________________________________ Signature of the consumer(s) (only for paper notification) __________________ Date __________________ (*) Strike out what is not applicable. Consumers also have the option of using the online conflict resolution platform set up by the EU Commission to resolve a possible dispute between both parties. You can find the OS platform at the following link: ec.europa.eu/consumers/odr< /a>
  • §8 Warranty
    The provisions of the statutory warranty regulations apply. Furthermore, a warranty of 6 months applies to new items and a warranty of 3 months to used or refurbished items, unless otherwise agreed before purchase. Warranty claims arising from natural wear and tear or damage occurring after delivery of the goods, as a result of incorrect or negligent handling, excessive use or other external influences are excluded from the warranty.
  • §9 Applicable law, contract language
    The law of the Federal Republic of Germany applies to all legal relationships between the parties. The only contract language available is German. ************************************************ ****************************
  • §10 Customer service
    Our customer service for questions, complaints and objections is available on weekdays from 9:00 a.m. to 5:00 p.m. Telephone: 030 28861182 Fax: 030 28866028 Email: we@esnetwork.de available. Inquiries will be answered immediately or as quickly as possible. ************************************************ ****************************
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