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Shipping and returns

Shipment

We offer worldwide shipping and many of our items are available directly from stock.

 

Depending on the size of your order, shipping will take place via TNT, UPS, DHL, DHL Express or FedEx.

 

Please ask about shipping costs for deliveries outside the EU before placing your order.

We also offer shipping to DHL Packstations.

Please note that deliveries outside the EU may incur additional costs such as customs duties, which are beyond our control. We recommend that you contact the relevant authorities in your destination country in good time.

In Germany, the delivery time for the items we offer is usually 1-2 working days.

Return and Exchange Policy

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, we offer you an easy return and exchange option.

Return policy: You can return the goods to us within 14 days of receiving the goods without giving any reason.

Condition of the goods: Please ensure that the items are unused, in their original condition and have all labels attached.

Exchange: If you would like to exchange an item for another, please contact us. We will be happy to help you find the item you are looking for, depending on availability.

Costs: You are responsible for the return shipping costs unless the item is defective or the delivery does not correspond to your order.

Refund: After receipt and inspection of the goods, the refund will be made to your original payment method.

Defective Items: If you receive a defective or incorrect item, please contact us immediately.

We always strive to make your purchase as pleasant as possible.

For questions we are available at any time.

guarantee

We pride ourselves on providing our customers with not only the highest quality equipment, but also an excellent warranty program.

Each of our devices is subject to strict quality controls and is carefully tested before shipping. This ensures that it meets our high quality standards and our customers' expectations.

Next to oursStandard 90 day warranty We also offer an optional option for all devicesWarranty extension up to 3 years for our used devices. With this comprehensive warranty program, we want to give our customers the confidence that they are purchasing a reliable, long-lasting product that best meets their needs.

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