Welcome to our FAQ section, where we have compiled a list of answers to the most frequently asked questions. We understand that choosing the right networking equipment can be a challenging task, so we have tried to provide all the necessary information to help you make an informed decision. If you have a question that is not answered below, please do not hesitate to contact us, and we will be happy to assist you.
Where can I see the latest product offers?
Our website at is regularly updated with current prices for the items in our catalogue. However, please note that prices may change quickly due to various factors affecting the used equipment market. We strive to keep our prices as competitive as possible while ensuring the quality of the equipment we offer. If you have any questions or concerns about pricing, please do not hesitate to contact our team for more information.
What do I do if the equipment I need is not in stock?
If the equipment you are looking for is currently not available in our stock, you can still reach out to us by filling out a form to submit an inquiry. Our sales team will work with you to find the equipment you need or a suitable alternative that meets your requirements. We strive to provide our customers with a wide range of options and solutions to ensure that all their networking equipment needs are met.
How fast do you deliver my order?
At Esphere Network, we strive to ensure timely delivery of our products to our customers. The exact delivery period will be discussed and agreed upon with you during the order processing stage. The delivery time may vary depending on the time of dispatch from our warehouse and the destination country. Generally, we deliver to Germany within 1-2 days, and to European Union countries within 1-3 days. We work with reliable courier companies to ensure that your equipment is delivered to your doorstep as quickly and efficiently as possible. If you require an expedited delivery, we can arrange for a courier to deliver the equipment to your warehouse in a shorter time frame.
Can I trade in my old equipment to finance a new purchase?
We offer a trade-in program where you can use your existing network or computer equipment to partially finance the purchase of new equipment from us. Our team will evaluate the equipment you want to trade-in and determine its potential resale value. The conditions for equipment acceptance may vary based on the type and condition of the equipment.

To participate in our trade-in program, you can contact our sales team and provide details about the equipment you wish to trade-in. Our team will then provide you with an estimate of the equipment's value and guide you through the trade-in process. This program not only helps you to upgrade your network infrastructure but also contributes to a sustainable circular economy by extending the useful life of used equipment.

How can I make an installment purchase of the equipment?
We offer flexible payment options to our customers, including interest-free payment plans with a term of up to six months. Our payment plans are subject to verification of the customer's financial condition. We strive to provide payment solutions that best fit our customers' needs and budget to ensure a seamless buying experience.
How can I acquire equipment on lease?
Esphere Network has established partnerships with leasing companies and banks to offer equipment leasing options to customers. Leasing is a flexible option that allows companies to obtain the latest equipment and build their infrastructure without incurring significant upfront costs. Customers can choose from a variety of leasing plans to best suit their needs, and our team will work with them to ensure a smooth and hassle-free leasing process.
Is it possible to just give you old equipment and get money?
Great! It's good to know that you're interested in selling your used equipment. We can definitely help you with that. Our team can provide you with an estimate of the equipment's value and make you an offer for it. If you accept our offer, we'll pay you in cash and take care of the pickup and shipping of the equipment. Just let us know what you have, and we'll take care of the rest!
How does the warranty for the equipment work?
We take pride in providing our customers with high-quality equipment that meets their needs. All of the equipment we sell is produced by reliable and proven brands, and is carefully inspected and prepped before sale to ensure that it is in good working order.

To give our customers added peace of mind, we offer a 3-month warranty on all our equipment. Additionally, for some groups of goods, we offer the option to extend the warranty term for an additional 6 months.

Can you help to configure the equipment?
At Esphere Network, we understand the importance of keeping your network and computer equipment running smoothly. That's why we offer a range of maintenance services, including troubleshooting, configuration, and technical consultation. Our team of experienced technicians is always ready to assist you in resolving any technical issues you may encounter with your equipment.

Whether you need help with basic hardware configuration or more complex network troubleshooting, we have the expertise to help you keep your systems up and running smoothly. We also offer flexible service plans to meet your specific needs, including on-site maintenance, remote support, and emergency repairs.

Don't let technical issues slow you down. Contact us today to learn more about our equipment maintenance services and how we can help keep your network and computer systems running at peak performance.

How does the simplified procedure for goods return work?

If you are our regular customer and have purchased equipment with a Next Business Day (NBD) warranty, we offer a swift replacement service. Upon your request, we will replace the equipment on the same day and send it to you via overnight delivery. Additionally, we offer a return option within five working days of the RMA (Return Merchandise Authorization) request dispatch.

Any question or enquiry?

Contact our team now.
We will reply within 30 minutes.
Please note that the information provided on our website is not a public offer. The manufacturer may make changes to the technical characteristics of the goods displayed on the site. Additionally, the images of the goods in our catalogue may differ from the actual product, and the prices listed may not reflect the current price at the time of placing an order. To confirm the price of any goods, please contact an Esphere Network representative for further information.